What is a retail courier service?
+
It is a same-day delivery service for stores, warehouses and online sellers. One driver picks up at a store, a distribution center or a fulfillment warehouse and drives straight to the store, customer or site that needs the goods, with no hub sort in the middle. Redline Courier Service has been running these deliveries across California since 1996, 24 hours a day.
Can you do same-day delivery for my online orders?
+
Yes. Many brands fulfill local online orders out of the nearest store or warehouse instead of shipping them across the state. Send dispatch the pickup location and the customer addresses, and the orders go out the same day with tracking and proof of delivery on each one.
How fast can you pick up?
+
Call and a live person answers, day or night. Most rush pickups happen within 30 minutes of the call. The real time depends on where your pickup is and where the closest driver is, so dispatch gives you an actual pickup time before the run starts.
Can you move stock between our stores?
+
Yes, and it is one of the most common retail runs we do. Give dispatch both stores, the item, the piece count and the transfer number. The driver checks the count at the pickup, delivers to the receiving store and returns proof of delivery with the receiver’s name.
Do you deliver to the customer’s home?
+
Yes. We deliver to residential addresses across California, for retailers, brands and individual customers alike. Give dispatch the address, a phone number for the recipient and any gate or building access details.
Can you run a daily route from our warehouse to our stores?
+
Yes. Replenishment loops, multi-store routes and return collections run as scheduled courier routes on a fixed timetable, with one invoice instead of a booking every morning. Scheduled courier routes.
Can you collect returns and bring them back?
+
Yes. We collect store pulls, damages, recalls and authorized vendor returns and bring them to your distribution center, your vendor or a return processor. The same tracking and proof of delivery applies on the way back.
How large a shipment can you take?
+
A parcel rides in a car. A stockroom pull goes in a cargo van. Pallets, fixtures, furniture and appliances move as Expedited Freight on a box truck or a stake bed, with a liftgate where the dock needs one. Tell dispatch the piece count, weight and size so the right vehicle is sent the first time.
Can you deliver during mall or center access hours only?
+
Yes. Tell dispatch the dock hours, the access route and any appointment the center requires. Dispatch builds the run around those hours rather than arriving and waiting.
Are you available for holiday peak weeks?
+
Yes. Dispatch is staffed 24 hours a day, 7 days a week, every day of the year, including the weeks when retail is busiest. If you expect heavy volume in a given period, tell dispatch in advance so capacity is planned rather than scrambled.
Is high-value stock covered?
+
Standard liability is $150 per package unless you declare a higher value and pay for it when you hand over the shipment. Additional cargo insurance is available. Tell dispatch the value when you call so the right coverage is in place before pickup.
Do I need an account?
+
No. Call dispatch or send a request online and we quote the run before anything moves. Chains, brands and 3PLs that ship often can open an account for one invoice and faster booking. Individual customers are welcome too.