RED LINE COURIER SERVICE
Data Retention Policy
Effective date: July 17, 2026
Red Line Courier Service retains personal and business information only for as long as reasonably necessary for the purposes described below, subject to contractual, insurance, tax, employment, safety, litigation-hold, and legal requirements.
| Record type | Baseline guideline | Reason |
|---|---|---|
| Quote and general inquiry records | 2 years after last activity | Follow-up, quality, disputes, and service analysis |
| Customer, shipment, dispatch, tracking, proof-of-delivery, and billing records | 7 years after transaction or account closure | Contracts, tax, insurance, claims, audits, and disputes |
| Website analytics | 13–26 months where configurable | Trend and performance analysis |
| Security and access logs | 1–2 years, unless needed longer | Security monitoring and incident investigation |
| Marketing preferences and suppression records | While active plus a record of opt-out | Honor communication choices |
| Applicant, driver, contractor, and workforce records | According to applicable employment, tax, insurance, and transportation requirements | Onboarding, safety, payroll, tax, claims, and compliance |
| Incident, claim, legal-hold, or investigation records | Until final resolution plus applicable limitation period | Claims, litigation, safety, and legal obligations |
Deletion and Disposal
At the end of the applicable period, records are deleted, destroyed, anonymized, or rendered inaccessible using methods appropriate to the medium and sensitivity, unless a lawful exception or hold applies. Backup copies may persist until overwritten through normal cycles.
Important Qualification
These are baseline guidelines, not promises that every record is kept for exactly the stated period. Contracts, customer requirements, litigation holds, insurer instructions, government obligations, and technical limitations can require a different period.