For help with a courier cancellation, billing adjustment, refund request or shipment concern, contact Redline Courier Service with your order reference.
Cancel or Change a Delivery
Call (866) 427-4258 as soon as your requirements change. Give dispatch the order number and explain the requested cancellation or change so the team can review the shipment’s current status and any applicable service terms.
Request a Refund or Billing Review
Email orders@redlinecourier.com or call dispatch. Include your order or invoice number, service date, contact details and a description of the concern. Our team will review the request against the service performed and the applicable agreement and communicate the outcome.
Report a Lost or Damaged Shipment
Contact dispatch promptly with the order reference and details of the issue. Keep relevant delivery records, photographs and packaging available for the review. See our Limits of Liability page for published declared-value information.
Return Transportation
If a shipment needs to be transported back to its origin or to another location, ask dispatch to arrange the return delivery and confirm availability and pricing.
Applicable Service Terms
This page explains how to request assistance. The applicable transportation agreement, service terms and law govern charges, refunds, liability and claims. See our Website Terms of Use for the relationship between website information and signed agreements.
Contact Dispatch
Call (866) 427-4258 or email orders@redlinecourier.com.